FAQ

Frequently Asked Questions

Got any questions?

Make sure to create an account before placing an order. Now you can shop the freshest products by simply chosing the products and adding them to your cart.
Our minimum order total is $25 with a $5.00 delivery fee. Any order over $50 will be delivered free of charge.

Yes, we change our prices for certain items.
At this time, we can only honor prices that are paid upon checkout and not on past orders.

All promotion codes can be redeemed at checkout. The coupon is good for one time use and can't be combined with any other promotional offers.

If you were missing items or received an item that was expired, spoiled, or damaged, please contact help@foodsbasics.com
Please make sure to notify us immediately as we will not be able to issue refunds past 24 hours after an order is received.
Once the request is received and approved, the amount for the items in question will be credited back to your original form of payment in 5-10 business days.

We are currently delivering to Manhattan, Queens, Brooklyn, Bronx, Staten Island, Nassau County.

Place items in your shopping cart and you'll be prompted to put in your payment method.

Real-time tracking updates are not available at this time.We will try our best to reach out to you via email or phone with the status of your order.
Please make sure that the phone number in your account is correct so delivery drivers can call or text you when they’ve arrived.

All our home deliveries are next day.

If the item you received is not fit for consumption or is the incorrect item, please call or email us within 24 hours of receiving your order.
Please do not discard any item before speaking to us.

You may request contactless delivery during the checkout process by adding the request to your notes.
If this request is made, we don't take responsibility for any items that may spoil due to improper storage.

If we delivery to that area, we will try our best to help you make the address change.
Please contact us by chat or at help@foodsbasics.com to make that change as soon as possible.

The minimum order amount is $20. $5 applies for all orders under $50. FREE shipping on orders all orders over $50.

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